Aftersales Technical Lead, LWT APAC

Are you a seasoned technical professional with a passion for driving operational excellence in aftersales services? We are seeking a dynamic Aftersales Technical Lead to join our team in Bali, overseeing end-to-end technical operations across multiple service channels in the APAC region. As the Aftersales Technical Lead at Private Advertiser, you will be responsible for ensuring the highest standards of technical support and customer satisfaction. Our company, based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, is committed to delivering exceptional aftersales services to our clients. In this role, you will work closely with our team to provide technical solutions and support, ensuring that our customers receive the best possible experience.

This position offers a unique opportunity to work in a dynamic and fast-paced environment, with the chance to grow and develop your career. As the Aftersales Technical Lead, you will be responsible for managing and coordinating technical support across various service channels, including phone, email, and on-site support. You will work closely with our team to ensure that all technical issues are resolved efficiently and effectively. This role is ideal for individuals who are passionate about technical support and customer satisfaction, and who are looking to take their career to the next level.

📋 Tanggung Jawab Pekerjaan

• Oversee end-to-end technical operations across multiple service channels in the APAC region.
• Manage and coordinate technical support teams to ensure high standards of customer satisfaction.
• Develop and implement technical support processes and procedures to improve efficiency and effectiveness.
• Provide technical solutions and support to customers, ensuring that all issues are resolved promptly and professionally.
• Monitor and evaluate technical support performance, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to ensure that technical support services align with business objectives.
• Stay up-to-date with the latest technical developments and industry trends to ensure that our technical support services remain competitive.
• Provide leadership and mentorship to technical support teams, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a technical field, such as engineering, computer science, or information technology.
• Minimum of 5 years of experience in technical support or a related field.
• Proven track record of managing and coordinating technical support teams.
• Strong knowledge of technical support tools and software, such as ServiceNow, Jira, and Zendesk.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to work in a fast-paced and dynamic environment, with a strong focus on customer satisfaction.
• Professional certification in technical support or a related field, such as ITIL or CompTIA.
• Fluency in English, with the ability to communicate effectively with clients and team members from around the world.

🛠️ Keahlian

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