Booking Center Manager

Are you a dynamic leader with a passion for hospitality and customer service? We are seeking a Booking Center Manager to oversee our golf reservation operations in Bali. In this role, you will ensure seamless booking processes, deliver exceptional customer experiences, and coordinate with various departments to maintain high standards of service. Join Private Advertiser in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung and be part of a team that values innovation and excellence.

As a Booking Center Manager, you will handle daily operations, manage a team of booking agents, and utilize tools like GolfNow, Resvpro, and Cvent to streamline reservations. This role offers a competitive salary and opportunities for professional growth in the vibrant tourism industry of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee daily booking operations, ensuring all reservations are accurately processed and confirmed.
• Coordinate with hotel staff, golf course managers, and other departments to ensure smooth booking processes.
• Train and mentor booking agents to maintain high standards of customer service.
• Utilize booking software like GolfNow, Resvpro, and Cvent to manage reservations efficiently.
• Monitor booking trends and implement strategies to improve sales and customer satisfaction.
• Handle customer inquiries and resolve issues promptly to ensure a positive experience.
• Collaborate with marketing teams to promote special offers and packages.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in booking operations or customer service roles.
• Proven experience in managing booking software and systems.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with the tourism industry in Bali is a plus.
• Certification in customer service or hospitality management is preferred.

🛠️ Keahlian

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