eCommerce Support Officer (12PM-9PM)

Join Aspial Lifestyle as an eCommerce Support Officer and play a pivotal role in enhancing our digital presence across our renowned brands, including Maxi Cash, Goldheart, and Lee Hwa. Based in the vibrant island of Bali, this position offers a unique opportunity to support our eCommerce operations from 12 PM to 9 PM, ensuring seamless customer experiences and driving sales growth.

As an eCommerce Support Officer, you will be at the heart of our digital operations, providing top-notch customer service, managing our eCommerce platforms, and ensuring our online storefronts are optimized for maximum performance. This role is perfect for someone who thrives in a dynamic environment and is passionate about leveraging technology to enhance customer satisfaction.

In this role, you will use tools like Shopify, Zendesk, and Google Analytics to manage customer inquiries, process orders, and analyze sales data. Your daily tasks will include responding to customer queries, managing inventory, and ensuring our eCommerce platforms are running smoothly. This is a great opportunity to grow your skills in eCommerce and contribute to the success of some of Indonesia's most beloved brands.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to customer inquiries and resolving issues promptly.
• Manage and process orders, including inventory management and order fulfillment.
• Monitor and analyze sales data using tools like Google Analytics to identify trends and opportunities for improvement.
• Ensure our eCommerce platforms are optimized for performance and user experience.
• Collaborate with the marketing team to promote our products and drive sales.
• Stay updated with the latest eCommerce trends and best practices.
• Participate in training and development programs to enhance your skills and knowledge.
• Work closely with cross-functional teams to ensure seamless operations and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in eCommerce support or customer service roles.
• Proficient in using eCommerce platforms like Shopify and Shopify Plus.
• Familiarity with customer service tools like Zendesk and Freshdesk.
• Strong analytical skills with experience in using tools like Google Analytics.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in both English and Indonesian languages.

🛠️ Keahlian

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