Credit Recovery Specialist - Collections & Customer Solutions

Join Tambadana as a Credit Recovery Specialist in the vibrant heart of Bali! This is your opportunity to play a pivotal role in financial recovery while delivering exceptional customer service. You will work closely with clients to resolve overdue payments and restore financial health, all while ensuring a positive customer experience. At Tambadana, we pride ourselves on our innovative approach to financial solutions, and this role is no exception. You'll be part of a dynamic team that values both efficiency and empathy.

In this role, you'll handle a variety of credit recovery tasks, from initial contact to final resolution. You'll use tools like CRM systems and communication platforms to track and manage accounts, ensuring that every interaction is professional and effective. Bali's unique culture and lifestyle offer a great work environment, making this an exciting opportunity for someone looking to make an impact in the financial sector.

📋 Tanggung Jawab Pekerjaan

• Manage and recover overdue payments through effective communication and negotiation.
• Utilize CRM systems to track and update customer accounts.
• Conduct phone calls, emails, and in-person meetings to resolve payment issues.
• Collaborate with internal teams to ensure seamless resolution of financial disputes.
• Document all interactions and updates in the system.
• Provide exceptional customer service to maintain client satisfaction.
• Follow up on resolved cases to prevent recurrence.
• Stay updated on industry trends and best practices in credit recovery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Finance, or a related field.
• Minimum 2 years of experience in credit recovery or a similar role.
• Strong communication and negotiation skills.
• Proficiency in using CRM systems like Salesforce or HubSpot.
• Knowledge of financial regulations and practices.
• Ability to work under pressure and meet deadlines.
• Excellent problem-solving and analytical skills.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait