Customer Relationship Executive - Branch Kota Pasuruan

Join BFI Finance Indonesia, a leading financial services company in Indonesia, as a Customer Relationship Executive at our Kota Pasuruan Branch. In this dynamic role, you will be at the forefront of building and maintaining strong customer relationships, ensuring our clients receive the best financial solutions tailored to their needs. Our branch in Pasuruan is a vibrant hub of financial services, and we're looking for a proactive and customer-focused professional to join our team.

As a Customer Relationship Executive, you will handle a diverse portfolio of clients, from individual consumers to small and medium-sized enterprises. You'll be responsible for understanding their financial needs, providing expert advice, and ensuring they have a seamless experience with our products and services. This role offers a unique opportunity to grow within a well-established financial institution, with access to comprehensive training and development programs.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with existing and potential customers.
• Provide expert advice on financial products and services tailored to clients' needs.
• Assist clients with loan applications, ensuring they meet all requirements and receive approval.
• Monitor client accounts, providing regular updates and addressing any concerns promptly.
• Collaborate with the branch team to ensure consistent service delivery and high customer satisfaction.
• Participate in sales activities, including product presentations and demonstrations.
• Contribute to the branch's sales targets by driving customer acquisition and retention.
• Stay up-to-date with industry trends and regulatory requirements to provide informed advice.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer service or sales, preferably in the financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
• Excellent organizational and time-management skills, with the ability to handle multiple tasks and deadlines.
• Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
• Knowledge of financial products and services, including loans, savings, and investments.
• Ability to work well under pressure and meet strict sales targets.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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